A message about how we’re supporting our customers during the Coronavirus
At Safeco, the well-being of our customers and employees is always our top priority. We recognize the uncertainty and financial challenges many of you are facing as the nation bands together to slow the spread of coronavirus. To help our customers, we have taken the following actions:
Personal Insurance Customers:
Personal Auto Customer Relief Refund
Fewer drivers are on the road, which means fewer accidents. With this in mind, we are announcing our Personal Auto Customer Relief Refund, which will return approximately $250 million to our customers. Here’s how it works:
Personal auto insurance customers will receive a 15% refund on two months of their auto premium, based on your premium amount as of April 7, 2020.
We are planning to issue the refund in the manner you made your most recent payment or by check.
We will begin issuing refunds in the coming weeks, after we have approval from state insurance regulators.
Your refund will happen automatically, and you do not need to call us to get your refund.
Relief Refund FAQs
+When can I expect to see my refund?
+I am behind in my payments. Will I get the refund?
+The refund is for two months. Will I get two separate refunds?
+I pay for my insurance through payroll deduction. How will I get my refund?
+How much exactly will my refund be?
+Is there a minimum refund amount?
+I’m a new customer. Will I get the refund?
+Is the refund taxable?
+Are there any exclusions to the Personal Auto Customer Relief Refund?
+Does this refund affect my coverage at all?
+Will this impact my future rates?
+What does “approval from state insurance regulators” mean? Is there a chance that the regulators will not approve this refund?
Payment Flexibility Options
We have automatically stopped charging late fees and have temporarily paused personal auto & home coverage cancellations due to non-payment from March 23 through May 22, 2020, or later as directed by your state.
We are also extending payment dates if needed. Please contact us if we can be of assistance.
Delivery Coverage Expansion for Auto Policies
We have proactively expanded all our personal auto policies to cover customers who use their personal vehicles to deliver food, medicine, medical supplies, or medical equipment for a commercial purpose. This accommodation does not apply to drivers completing deliveries for a transportation network company or online only delivery platform. This additional protection is already in effect for all personal auto policies in all states for losses occurring from March 16 to May 22, 2020, and reported by July 1, 2020. Additional limitations apply, please contact us for more details.
Changes to Auto & Property Claims Process to Protect Customers and Employees
We’ve stopped all in-home damage inspections effective immediately except in emergency situations, such as water damage with an active leak or threat of mold, to avoid having employees entering homes. Whenever possible, we will do in-home inspections through RealTime Review video chat or other video collaboration tools. We will ask customers for their approval before using these tools.
Our adjusters will continue to do outside property inspections outside the home with customer permission. Our property adjusters will be following CDC Guidelines, including social distancing and following sanitation guidelines.
Auto appraisers will not be visiting customers’ homes or auto body shops except in emergency situations and will follow CDC guidelines. You can submit photographs of vehicle damage online and through our app, including using our new assisted-photo tool which will show you step-by-step how to take damage photos.
All other claims employees are working from home to handle claims as quickly as possible. For faster claims processing, we strongly encourage you to file new claims online, to manage claims online, and to use our digital tools including RealTime Review video chat and guided photo capture.